CANCELLATION & REFUNDS
If you decide to cancel your order(s), you must notify Arogyaa immediately by phone, and quote your order number.
Home Foods: Orders can be cancelled before 12 pm (on the same day for dinner orders) or before 6pm (on the previous day). We will not accept any cancellation requests after the cut off period for preorder home foods.
Grocery, Native Products, Organics and other food products:
We may cancel an order if the product is not available for reasons that are not within our control. We will notify you if this is the case and return any payment that you have made.
If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount within 14 days.
In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), we would inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.
Meal subscription plans have to be used during the period of validity. In case of the user not availing the meals during the specified period, the meals will lapse. Refund or extension of lapsed plans will not be possible. This is applicable to all subscriptions offered under Meal Plans by Arogyaa.
If you are unsatisfied with the food or unhappy with our services, we will provide you with refund on a pro rata basis i.e., you will be refunded based on the number of meals you have consumed from your subscription given you have already started your subscription. This policy is effective from January, 2021.